專屬乘客協助計劃
法國航空(Air France)慶祝 SAPHIR 計劃推行 25 週年
法國航空正慶祝其專為殘疾及行動不便乘客而設的專屬協助計劃 SAPHIR 成立 25 週年。SAPHIR 於 2001 年首度推出，被視為全球航空業界首個同類計劃。
此專屬協助計劃提供免費、個人化的支援服務，由行程規劃階段已開始介入。航空公司職員透過專屬電話熱線或直接於航空公司網站上，協助顧客訂票、購票、安排機場協助服務及協調特殊需要，相關申請可於出發前最多 48 小時提出。SAPHIR 於法國及另外 20 個國家提供服務，聘有 200 名經專業訓練的顧問，足以應對各類情況，包括行動不便及感官、認知或精神障礙人士的需要。支援服務以七種語言提供，並可透過 WhatsApp 及 Messenger 等渠道聯繫。
英文原文
Air France is celebrating the 25th anniversary of SAPHIR, its dedicated assistance program for passengers with disabilities and reduced mobility. Originally launched in 2001, SAPHIR was considered to be the first initiative of its kind among airlines worldwide.
The dedicated assistance program provides free, personalized support that begins at the trip planning stage. Airline staff help customers with booking, ticketing, arranging airport assistance, and coordinating special needs through a dedicated phone line or directly on the airline's website, with requests accepted up to 48 hours before departure. Available in France and across 20 other countries, SAPHIR employs 200 advisors trained to handle a wide range of situations, including reduced mobility and sensory, cognitive, or mental disabilities. Support is offered in seven languages and through channels such as WhatsApp and Messenger.
- 來源
- Trend Hunter
- 發布
- 2026-07-15
- 品類
- Socialbusiness
- 出處
- corporate.airfrance