專屬殘疾支援團隊
Spectrum 的身心障礙支援團隊接受專業培訓
Spectrum 於德州艾爾帕索（El Paso）成立一支專責的無障礙支援團隊，由超過 50 名受過專業訓練的客戶服務代表組成，當中許多人本身亦具備無障礙需求的親身經歷。此項最新發展的目標，是為殘障顧客及其照顧者，提供度身訂造的協助。
Spectrum 這支專責的無障礙支援團隊，善用第一手知識，協助用戶掌握隱藏式字幕、導覽旁述、Spectrum Mobile 裝置上的螢幕閱讀器功能，以及 Spectrum Access App 等無障礙功能。此產品陣容為數以千計的電影及電視節目，提供沉浸式音頻描述及字幕服務。
公司亦於丹佛成立無障礙卓越中心，其中逾半數團隊成員本身為殘障人士。這確保了產品開發及用戶體驗設計，能夠建基於真實世界的視角之上。
英文原文
Spectrum has established a dedicated Disability Support team comprising over 50 specially trained customer service representatives in El Paso, Texas, many of whom possess personal experience with accessibility challenges. The goal of this latest development is to provide tailored assistance for customers with disabilities and their caregivers.
Spectrum's dedicated Disability Support team draws on firsthand knowledge to help users navigate accessibility features such as closed captioning, guide narration, screen reader functionality on Spectrum Mobile devices, and the Spectrum Access App. This product portfolio offers immersive audio description and captioning for thousands of movies and television shows.
The company has also created an Accessibility Center of Excellence in Denver, where more than half of the team members are people with disabilities. This fact ensures product development and user experience design are informed by real-world perspectives.
- 來源
- Trend Hunter
- 發布
- 2026-06-18
- 品類
- Activism
- 出處
- corporate.charter